Track and understand your guests' complaints and property maintenance issues on an analytics dashboard to make improvements and increase your hotel's guest satisfaction scores.
Our affordable and simple solution includes a free translation feature which can be used by your employees in their language of choice, including Spanish and Chinese.
"Hotel staff was helpful and responsive."
"They accomodated our requests."
"Issue was resolved promptly."
"Will stay again!"
Improve your guest reviews with HotelTap’s cloud-based information system that ensures all employees, departments, and managers have accurate information and updates about customer needs, requests, and complaints.
Replace logbooks, sticky notes, paper memos, binders, emails, radios, and the rest of your cluttered communication tools with HotelTap’s all-in-one, easy-to-use system.
Your data is securely stored on our cloud servers with daily backups. We’ll send you Daily Activity Reports of all your communications for you to file or print. We also provide round-the-clock live technical support.