"I now manage my hotel minute by minute, not the next day. With HotelTap our guests are happy, and it shows in our satisfaction scores."
"My job is so much easier today, thanks to the Room Logs: Housekeeping Deep Cleaning tool in HotelTap."
"Nothing comes close to the functionality and ease of use of HotelTap for Preventive Maintenance. My staff absolutely loves HotelTap."
"HotelTap is extremely valuable to me because it is a great time saver. There is absolutely no limit to what HotelTap can do or how it can be used."
"Thanks to HotelTap, we can assign a task to a specific individual, and that individual is held accountable for completing the task and marking it closed in the digital log book. This keeps our rooms in good working order and prevents complaints from recurring."
"At any given time I can see what is happening and how well our hotel is performing — from responding to guests' requests to resolving complaints. Taking care of guests has never been easier."
Track and understand your guests' complaints and property maintenance issues on an analytics dashboard to make improvements and increase your hotel's guest satisfaction scores.
Our affordable and simple solution includes a free translation feature which can be used by your employees in their language of choice, including Spanish and Chinese.
"Hotel staff was helpful and responsive."
"They accomodated our requests."
"Issue was resolved promptly."
"Will stay again!"
Improve your guest reviews with HotelTap’s cloud-based information system that ensures all employees, departments, and managers have accurate information and updates about customer needs, requests, and complaints.
Replace logbooks, sticky notes, paper memos, binders, emails, radios, and the rest of your cluttered communication tools with HotelTap’s all-in-one, easy-to-use system.
Your data is securely stored on our cloud servers with daily backups. We’ll send you Daily Activity Reports of all your communications for you to file or print. We also provide round-the-clock live technical support.